The new online Claims Notification page is available directly on the www.signal-iduna.ro website, in the Useful section, offering a user-friendly and intuitive experience, making it easier to access medical services covered by Signal Iduna private health insurance. Thus, through the Claims Notification page, policyholders, whether they are individuals who have individually purchased the policy or have health insurance provided by their employer, can initiate new reimbursement requests, add additional documents to the already existing requests for reimbursement, or submit supporting documents for medical services accessed through the Easy Pay prepaid card.
The process is 100% digital, providing security and confidentiality for the personal and medical data of the policyholders. Documents can be submitted without creating an account, by filling in the necessary information for each request individually.
“The launch of this solution represents a necessary step in optimizing processes for the reimbursement and accessing medical services through the Easy Pay card. By providing policyholders with a simple and quick way to manage documentation, we aim to make this experience more enjoyable, allowing customers to focus on what truly matters to them, such as recovering their health. This approach reflects our strong commitment to further integrate digitalization into our health insurance processes, to facilitate access to medical services, both in Romania and abroad”, stated Cosmina Rusu, Claims and Network Manager, Signal Iduna Asigurare Reasigurare.
Signal Iduna offers policyholders three ways to access medical services. Through direct settlement they have access to over 1,400 clinics, hospitals, and medical laboratories within the Mediqa Net network, and through reimbursement they can go to any private medical network in Romania, pay for the necessary medical services, and then recover the money according to the contractual terms. Additionally, they also have available the Easy Pay card, on which Signal Iduna preloads the necessary money in advance, so that policyholders who choose to receive treatment outside the Mediqa Net network do not have to pay for medical services from their own funds.
In 2023, Signal Iduna covered medical services worth over RON 149 million for more than 200,000 insured persons in the health portfolio, with over 36% more compared to the previous year, significantly contributing to the improvement of the health status of Romanians. Throughout the past year, the most accessed medical services through private health insurance were preventive ones, followed by hospitalizations and surgical interventions.
Signal Iduna, the leader of the health insurance market in Romania, is committed to maintaining the same high-quality standards for the services offered, continuously improving the technologies used, to simplify processes and facilitate access to health insurance, from anywhere and at any time. The company thus ensures that all customers can quickly access the benefits offered by their policy they own to improve their health status, from managing payment, scheduling, accessing medical services, to reimbursement of costs.
