The funding round also includes existing investor Silicon Gardens Fund.

InsiderCx enables private healthcare providers and insurance companies to collect high-quality feedback compared to traditional methods. The company uses proprietary data and AI algorithms for patient feedback collection and analysis.

"As the lead investor in InsiderCx, we are excited to back a team that is redefining customer experience management through the intelligent use of AI," says Cosmin Ochisor, Partner at GapMinder Ventures. "We were particularly impressed by the depth, ambition, and execution capabilities of the InsiderCx team, as well as by their ability to translate AI-driven insights into practical, high-impact solutions for enterprises."

Since its founding in 2022, the company has achieved product-market fit in private healthcare in 2023, securing its first international clients. By 2024, revenue had tripled and operations expanded into two new markets, including opening a UK subsidiary. The platform now processes feedback from over 500,000 patients annually across six markets.

The funding will support market expansion into Turkey, Spain and the Netherlands, entry into healthcare insurance, and further AI development. "We're happy to have GapMinder lead this round, validating our focus on delivering actionable patient insights," says Nikola Komes, Founder at InsiderCx. Long-term plans include scaling into the GCC and US markets.