During the period, more than 260,000 new individual and business clients joined the bank, bringing the total customer base to nearly 2 million.

While revenues and customer numbers climbed, gross profit fell by 10.2% compared to the previous year, totaling RON 1.6 billion (€320 million). This decline was attributed to a 13.1% rise in operating expenses, driven by a higher special tax on turnover and continued investment in digital infrastructure and resilience. Additionally, the bank noted a normalization of risk provision expenses.

In the savings sector, deposits reached RON 72.4 billion lei (€14.48 billion), representing a 4% year-on-year increase and a 10.7% market share.

Mihaela Bîtu (in picture), CEO at ING Bank Romania, said: 'In a year full of challenges, the fact that we have achieved excellent results and continue to grow brings us joy and confirms that our focus on innovation and responsible services is on the right track'.

The bank also prioritised sustainable finance throughout 2025, mobilising over €1.2 billion for low-carbon technologies and biodiversity projects.

Within the retail sector, 40.8% of all new mortgage loans were allocated to properties with Class A energy certificates.